Contact Us
1. Overview
Our website provides a dedicated customer support service to ensure clear, direct, and accessible communication for all users.
Our store is committed to offering reliable and timely assistance throughout your shopping experience, with a focus on clarity, fairness, and trust.
All enquiries are handled with care and confidentiality.
2. Support Services
Our customer support team is available to assist you at every stage of your shopping journey.
You can contact us for:
- Product information, materials, and usage guidance
- Availability and product details
- Questions about orders, delivery, returns, or refunds
- Reporting delivery issues, delays, or concerns
Each request is carefully reviewed, and our store aims to respond as quickly as possible while maintaining a high standard of service.
3. Contact Methods
You can reach our customer support team through the following channels:
Email: promotion@casauphome.com
Phone: +81 (709) 425 52 55
Address: 402, 3-17-13 MATSUGAYA, TAITO-KU, TOKYO 111-0036, JAPAN
All enquiries are handled in the order they are received to ensure fair and consistent support.
4. Support Hours & Response Time
Customer support is available:
Monday to Friday, 7:50 AM – 3:50 PM
Requests received outside these hours will be handled on the next business day.
The average response time is within 1 business day.
Enquiries related to orders and deliveries are prioritised.
5. Service Commitment
Our store considers customer support an essential part of providing a smooth and reliable shopping experience for customers across Australia.