This page outlines how our website operates and explains the relationship between you and our store when placing an order.
By accessing the website or making a purchase, you agree to the information provided here and how orders are handled across Australia.
Some features on the website may require you to create an account. You are responsible for providing accurate and up-to-date information.
You are also responsible for maintaining the confidentiality of your account details and all activities under your account.
Our store may suspend or close accounts if misuse, fraudulent activity, or inappropriate use is detected.
We are not responsible for issues caused by incorrect information provided by users or improper use of the website.
Product descriptions and images are updated regularly. Minor differences may occur due to manufacturing or display variations.
All prices are shown in euro (€) and include applicable taxes.
If an item becomes unavailable after purchase, you will be notified and may choose a replacement or request a refund.
Our store may update product details or pricing without prior notice, while honouring confirmed orders.
Orders are placed through the website and are confirmed once you receive an order confirmation email.
We accept the following payment methods:
All transactions are secured using advanced payment protection systems.
If a payment is incomplete or fails, the order will not be processed.
Shipping fees are applied as follows:
After payment is completed, orders are usually processed within 1–4 business days.
Processing Cut-off Time:
Estimated delivery time after dispatch is 5–8 business days.
More details, please refer to the store’s Shipping Policy.
To request an order cancellation, please contact our store via email or phone.
Your request should include:
More details, please refer to the store’s Order Cancellation Policy.
We accept return and exchange requests within the applicable timeframe.
You may request a return or exchange within 20 days after receiving your order.
Returned items must meet the following conditions:
Once the returned item is received and verified, refunds will be processed within 2–5 business days.
Refunds will be issued using the original payment method.
The time it takes for the refund to appear in your account may vary depending on your payment provider.
More details, please refer to the store’s Return, Exchange, or Refund Policy.
Your personal information is handled securely and used only for order processing, customer support, and service improvement.
You may contact our store if you wish to access or manage your personal information.
We aim to resolve any issues quickly and fairly. In most cases, concerns can be addressed through direct communication with our support team.
For any enquiries, please contact our store:
Email: promotion@casauphome.com
Phone: +81 (709) 425 52 55
Address: 402, 3-17-13 MATSUGAYA, TAITO-KU, TOKYO 111-0036, JAPAN
Business Hours: Monday to Friday, 7:50 AM – 3:50 PM
Our store is committed to providing a transparent and reliable shopping experience for customers across Australia.
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