This page explains how returns, exchanges, and refunds are handled for orders placed on our website. We aim to provide a clear and practical process for customers across Australia.
We accept return and exchange requests within the applicable timeframe.
You may request a return or exchange within 20 days after receiving your order.
Returned items must meet the following conditions:
Items that are used, altered, or missing original packaging cannot be accepted.
For hygiene reasons, personal-use items or used textiles cannot be returned.
Orders that have not yet been processed may be cancelled within 24 hours of payment for a full refund.
After this period, or once the order has been dispatched, refunds are only available through the return process.
Refunds are issued only after the returned item has been received and inspected.
To request a return or exchange, please contact our store via email and include:
A return label is included inside your package, and should be used when sending the item back.
Once the returned item is received and verified, refunds will be processed within 2–5 business days.
If the return is due to personal reasons (such as incorrect size, preference change, or general decision), the return shipping cost will be the responsibility of the customer and may be deducted from the refund.
If the item is faulty or damaged during delivery, our store will cover the return shipping cost.
Refunds will be issued using the original payment method.
The time it takes for the refund to appear in your account may vary depending on your payment provider.
For any enquiries related to returns, exchanges, or refunds, please contact our store:
Email: promotion@casauphome.com
Phone: +81 (709) 425 52 55
Address: 402, 3-17-13 MATSUGAYA, TAITO-KU, TOKYO 111-0036, JAPAN
Business Hours: Monday to Friday, 7:50 AM – 3:50 PM
Our store is committed to providing a reliable and straightforward shopping experience for customers across Australia.
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