This page explains how orders placed on our website are processed and delivered. We focus on providing a smooth and dependable delivery experience tailored for customers across Australia.
We currently deliver across Australia only.
All orders are prepared and dispatched through carefully selected logistics partners to ensure reliable delivery. Deliveries outside Australia are not available at this time.
Shipping fees are applied as follows:
All prices shown on the website include applicable taxes. No additional charges are required upon delivery.
After payment is completed, orders are usually processed within 1–4 business days.
Processing Cut-off Time:
Estimated delivery time after dispatch is 5–8 business days.
Once your order has been dispatched, you will receive an email with tracking details so you can follow your delivery progress.
We work closely with our logistics partners to ensure each delivery is handled with care.
If you receive a damaged item, a missing parcel, or notice any issue with delivery details, please contact us within 24 hours of receiving the delivery notification.
Please note:
For any delivery-related enquiries, please contact our store using the details below:
Email: promotion@casauphome.com
Phone: +81 (709) 425 52 55
Address: 402, 3-17-13 MATSUGAYA, TAITO-KU, TOKYO 111-0036, JAPAN
Business Hours: Monday to Friday, 7:50 AM – 3:50 PM
Our store is committed to providing a reliable delivery experience aligned with modern furniture retail standards.
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