Order Cancellation Policy

1. Cancellation Conditions

• Customers may request to cancel an order within 24 hours after payment confirmation, provided the order has not yet entered processing or dispatch.
• If the order is already being prepared or has been dispatched, cancellation is no longer available. In such cases, you may request a return after receiving the item.

Once an order has been handed over to the logistics process, cancellation requests may not be accepted.

2. How to Request a Cancellation

To request an order cancellation, please contact our store via email or phone.

Your request should include:

• Order number
• Proof of payment

Our team will confirm receipt of your request and provide an update as soon as possible.

3. Refund Processing

Once a cancellation request is approved, the refund will be processed within 2–5 business days.

Refunds will be issued using the original payment method. The exact time for funds to appear may vary depending on your payment provider.

4. Additional Notes

A return label is included inside your package, making the return process straightforward.

5. Contact Details

For any enquiries related to order cancellations, please contact our store:

Email: promotion@casauphome.com
Phone: +81 (709) 425 52 55
Address: 402, 3-17-13 MATSUGAYA, TAITO-KU, TOKYO 111-0036, JAPAN
Business Hours: Monday to Friday, 7:50 AM – 3:50 PM

Our store aims to provide a clear and efficient shopping experience for customers across Australia.